Our lay volunteers are paramount to VIM’s success. Most are retired and may have been CEO’s, CFO’s, librarians, teachers, college professors, professional musicians, or sports professionals in their former lives. These individuals are usually the first people our patients see when they enter the clinic. They have a variety of skills that are put into practice in many different ways at the clinic. From computer and telephone experience to working with others, these lay volunteers’ skills are extraordinary and unique. They are non-medical, but professionals in everything they do.
If you are ready to join this diverse team we can use help. No matter what your skills or prior vocation, you will find a home for your talents at VIM.
UNLESS OTHERWISE NOTED, NO PRIOR EXPERIENCE IS NECESSARY FOR OUR VOLUNTEER POSITIONS. WE WILL TRAIN YOU!
Non-Medical Volunteer Opportunities
GREETERS AND ASSISTANT GREETERS
Responsibilities of the greeters, who are stationed at the front desk and lobby area, include welcoming and signing in patients. They assist and direct patients to the waiting area, to screening and triage stations, to scheduling, and to the pharmacy. They locate medical charts, inform the medical staff that a patient has arrived, and monitor the patient’s progress through the system. In addition, greeters may help patients complete forms and answer questions.
FRONT DESK PHONE RECEPTIONISTS
The phone receptionist in the medical building receives incoming calls, answers questions about VIM, directs calls to the appropriate stations, and takes messages. This volunteer must be comfortable with a multiple-line system and have comprehensive knowledge of VIM and its operations. Phone receptionists in the McConnell building answer the phone, take messages, and assist the various directors. These receptionists need light computer skills.
SCREENERS
Responsibilities:
•Welcome patient and make them feel comfortable
•Interview patient professionally and compassionately to determine VIM eligibility
•Forward patient on to triage area or waiting area, depending on their needs
•Enter data into computer
•Update/correct any information on the application forms
•Make copies of patient documents
•Provide information of other resources if patient is not eligible for VIM services
PATIENT SCHEDULER
Responsibilities:
•Welcome patient and make them feel comfortable
•Fill out appointment forms
•Make appointment in computer
•Check with doctor or nurse in charge if appointment dates are full or closed
•Offer alternate appointment dates when necessary
•Retrieve telephone messages from clinic voicemail system
•Return telephone calls as needed
MEDICAL RECORDS SUPPORT TEAM
Responsibilities:
•Assist all staff and volunteers in a courteous manner
•File paper charts in alphabetical order
•Complete “chargeout cards” for all charts taken from the records room
•Make file folders for new patients
•clean out old files to prepare for scanning
•Pull patient charts for next day appointments
•Prepare patient forms for greeter desk
•Enter information into computer
FOR ALL OF THE ABOVE POSITIONS, THE FOLLOWING QUALIFICATIONS APPLY:
•Friendly, compassionate and professional
•Basic computer knowledge (VERY basic!)
•Detail oriented
•Spanish language a huge help but not a requirement
•Keep patient confidentiality at all times
SCANNERS
Responsibilities:
•Scan records into computer system
•Separate file information into proper categories
•Remove old paper files from chart folders
Qualifications:
•Computer keyboard knowledge
•Ability to work on your own in a busy records room!
This job requires a lot of sitting!
Qualifications:
•Be friendly and compassionate
•Be able to speak Spanish (or other foreign languages) fluently. Knowledge of medical terminology is very helpful but not a requirement
•Maintain patient confidentiality at all times
NURSING DESK SECRETARY
Responsibilities:
•Arrive promptly on assigned day and prepare nursing desk, check which doctors and nurses are in that day and their room assignments
•Answer nursing desk phone and respond or take messages
•Maintain an adequate supply of forms
•Check-in charts from greeters, highlight name on appointment list, prepare progress sheet and place in chart if necessary
•Distribute chart to appropriate physician
•collect completed charts, highlight date and signature
•Return charts to record room in alphabetical order
•Make appointments for specialty clinics (diabetes, hypertension, etc.)
•Prepare desk for the next day’s volunteer
Qualifications:
•Friendly, compassionate and professional
•Basic computer knowledge
•Detail oriented
•Spanish language a huge help but not a requirement
•Keep patient confidentiality at all times
DEVELOPMENT DEPARTMENT
The Development Department is staffed with one Director, Margie Maxwell, and one Development Assistant, Karen Schrader. The Development Office is the only department in the clinic that does not have any direct patient care responsibilities. While an integral part of the total clinic operation, it is the job of this department to raise the money to keep the clinic’s doors open. In addition, this department coordinates all fundraising events and handles public relations for the clinic.
DEVELOPMENT DEPARTMENT CLERICAL SUPPORT
Responsibilities:
•Make phone calls
•Assist with mass mailings
•Send letters and thank-you cards
•Distribute posters and informational pamphlets throughout the community
•Assist at events
•Perform miscellaneous office duties
Qualifications:
•Be friendly and compassionate
•Basic computer skills are a requirement (Microsoft Office)
•Detail oriented
•Excellent Phone skills
This job can also be “on call” – we will call you when we need you to see if you are available to help!
FUNDRAISING OR EVENT PLANNING AND MANAGEMENT
Responsibilities
•Take responsibility for a fundraising event from setup to finish
•Contact potential donors for prizes, giveaways or sponsorships
•Send letters of request and thank-you cards
•Distribute posters and informational pamphlets throughout the community
•Keep Development Director updated regularly on status
Qualifications:
•Have fundraising or event planning experience
•Basic computer skills are a requirement (Microsoft Office)
•Be detail oriented
•Have excellent sales and phone skills
•Ability to multitask
•Willingness to work with little supervision – a “take charge person”!
Training:
This job requires an experienced individual who is willing to take responsibility for an entire event or campaign. VIM will provide clerical and communication support
PHARMACY ASSISTANT
Responsibilities:
•Check medications in
•Count pills for repacking
•Check expiration dates on all donated medicine
•Print labels on computer
Qualifications:
•Prefer some sort of medical background – nurses, physician assistants, medical insurance, doctor’s office, etc., but not required
•Friendly, compassionate and professional
•Basic computer knowledge
•Detail oriented
•Keep patient confidentiality at all times
Training:
No pharmacy experience required – we will train you!
All tasks are performed under the direction of the clinic pharmacist
DENTAL DEPARTMENT
DENTAL ASSISTANT
Responsibilities:
•Set up and clean operatories and keep stocked with supplies
•Seat and discharge patients
•Assist Sterilize instruments
•Develop x-rays
•Ensure patient health histories are complete and consent forms are signed
•Assist dental hygienist with sealant placement when needed
Qualifications:
•Be friendly and compassionate
•Detail oriented
•Spanish is helpful but not necessary
•Maintain patient confidentiality at all times
Training:
No experience necessary, we will train you!
DENTAL DEPARTMENT CLERICAL SUPPORT
Responsibilities:
•Make patient appointments
•Screen patients for eligibility and refer if necessary
•Telephone patients to remind them of their appointments
•Complete appointment forms, school excuses and referral forms
•Retrieve and/or return charts from the chart room
•Maintain waiting list
Qualifications:
•Be friendly and compassionate
•Basic computer skills are a plus, but we will train
•Detail oriented
•Spanish is helpful but not necessary
•Maintain patient confidentiality at all times
Training:
No experience necessary – we will train you!
MEDICAL RECORDS DEPARTMENT
ELECTRONIC MEDICAL RECORDS
DATA ENTRY AND TRAINING SUPPORT
Responsibilities:
•Accurately enter all patient information
•Schedule multiple-specialty physicians’ appointment data
•Enter the patient’s medical visit information
•Occasionally help our medical providers with the system
Qualifications:
•Be friendly and compassionate
•Basic computer skills are a plus, but we will train at all levels
•Ability to interact with a broad variety of people and medical professionals
Training:
We provide training on basic computer skills and the various components of the electronic medical records system. A willingness to learn is all that this job requires!
LABORATORY
LAB CLERICAL ASSISTANT
Responsibilities:
•We need volunteers from 8am to 12pm every day – you choose which day you prefer to work
•Complete requisitions for tests ordered and labels for blood tubes
•Calls next patient and keeps lab schedule flowing
•Assists as needed in the lab – checking supplies, telephone calls, etc.
•Deliver lab tests to Hilton Head Hospital on the way home
Qualifications:
•Be friendly and compassionate
•Basic computer skills are a plus, but we will train
•Detail oriented
•Spanish is helpful but not necessary
•Maintain patient confidentiality at all times
Training:
No experience necessary – we will train you!
PATIENT MEDICATIONS CLERICAL ASSISTANT
Responsibilities:
•File
Assist patients in filling out application forms
•Call patients for medication pick-up and reapplication
•Log-in patient medications
•Remind patients to refill
Qualifications:
•Be friendly and compassionate
•Basic computer skills are a plus, but we will train
•Detail oriented
•Spanish is helpful but not necessary
•Maintain patient confidentiality at all times
Training:
No experience necessary – we will train you!
TO JOIN OUR VOLUNTEER TEAM CONTACT:
Stan Stolarcyk Volunteer Director
843.681.6612 Extension 238
843.422.6306 Volunteer Line
email: sstolarcyk@vimclinic.org
Forms needed for volunteering:
Download and print Volunteer Code of Conduct .pdf
Download and print Volunteer Health Information Form.pdf
Download and print Volunteer Data Base Information Form.pdf
Download and print Volunteer Profile.pdf